The way in which patients request support for getting to and from appointments has changed.

A new number for booking non-emergency patient transport was introduced on Sunday 1 July and patients are now being encouraged to update their phonebook.

Instead of calling Arriva, the providers of non-emergency patient transport in Swindon, people needing help to get to hospital will have to arrange their journeys through the Patient Transport Advice Centre (PTAC) on 01278 727401.

The new booking process will help to ensure more of the people who, because of their existing medical condition or mobility needs, struggle to use conventional modes of transport, such as cars, buses, taxis and trains, are able to get to their appointment in a safe and supported way.

Although not available to all, patients who call PTAC and do not qualify for transport will still be supported by centre staff to find alternative ways of getting to where they need to be.

PTAC will be open for calls on weekdays between 8.30am and 6.30pm and patients calling the line will need to have their 10-digit NHS number to hand, as well as details of their medical conditions. 

Leaflets advertising the changes have been distributed to all 23 GP surgeries in Swindon and Shrivenham.

Further information about requesting patient transport is also available online by visiting the CCG’s website at