Involving local patients, members of the public, carers and patient representative groups is important to the CCG so that we can be assured of commissioning the best possible services that meet the needs of local patients and that represent the best possible value for money.  

You can engage with us and help to change the way we commission healthcare in a number of ways:

  • Engage with us directly.  Our contact details can be found on the Contact Us page
  • Join our Patient and Public Involvement Forum
  • Joint our Patient and Public Involvement Newsletter mailing list
  • Join your local Patient Participation Group (find details at your GP surgery)
  • Join our Swindon Eye Health Services Patient Reference Group 
  • Be involved in transformation projects 

Differences between engagement and consultation

What is engagement?

Engagement describes the continuing and on-going process of developing relationships and partnerships so that the voice of local people and partners is heard and that our plans are shared at the earliest possible stages.  

It also describes activity that happens early on in an involvement process, including holding extensive discussions with a wide range of people to develop a robust case for change.

What is a ‘formal consultation’?

‘Formal consultation’ describes the statutory requirement imposed on NHS bodies to consult with overview and scrutiny committees (OSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.

Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact on one or more of the following:

  •  Access (eg. reduction or increase in service due to change of location or opening times)
  •  Wider community (eg. economic impact, transport, regeneration)
  •  Patients or users (either current or future)
  •  Service delivery (eg. methods of delivery or relocation of services)

The outcome of a formal consultation must be reported to the Governing Body in public, together with the feedback received, and must show how this has been taken into account in any recommendations and decision making.

Patient and Public Involvement Forum

The PPI subcommittee brings together members of the public, patients, voluntary organisations, Healthwatch Swindon and senior members of the local Clinical Commissioning Group (CCG), to hold the NHS to account for how it involves local people in the design and commissioning of health services.

Further information, copies of the minutes and the Terms of Reference can be found here

Read our PPI newsletter

You can read our monthly Public and Patient Newsletters here.

If you would like to receive a copy of the Newsletter to your inbox each month, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Patient Participation Groups (PPG)

GP practices work with these groups to ask patients their opinions on:

  • The services the GP practices provide
  • Their experience of the care they receive from hospitals, community and mental health providers

To join a PPG, speak to anyone at your local practice.

Join the Swindon PPG Forum - this is formed from the PPGs, who come together four times a year. This is supported by Healthwatch Swindon

Swindon Eye Health Services Patient Reference Group (PRG)

The purpose of the PRG is to contribute to improving the quality and patient experiences of Swindon Eye Health Services across hospital care, primary care and community services.  This will be achieved by drawing on the experiences of PRG members themselves and through patient engagement activities co-ordinated by the group. 

More details of this PRG and copies of the minutes can be found here

Voluntary and Community Sector Organisations

We also engage with local voluntary and community sector organisations that provide essential support and a voice for patients - if you are part of an organisation and would like to work with us, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

When planning big changes to health and social care across Swindon, we will work with the public, Healthwatch Swindon and voluntary organisations to seek the views of patients, carers and service users.

All of the above groups and events are open to the public and patients from Swindon and Shrivenham. If you would like to attend one of these meetings, or would like more information about how to get involved, then please email This email address is being protected from spambots. You need JavaScript enabled to view it..