We are committed to meeting the statutory requirements of the Freedom of Information Act. 

Before you make a request

You might not need to make a Freedom of Information (FOI) request to get the information you need.  Please check our previous releases to see if we’ve already answered your question.

What is a Publication Scheme?

The Freedom of Information Act 2000 (FOI Act) requires public authorities to adopt and maintain a publication scheme, the purpose of which is to:

  • Specify the classes of information we have committed to publish
  • Say how we will make that information available
  • Say whether the information is available free of charge or on payment

Most of the information covered by our publication scheme will be made available on this website. If you need information in an alternative format, we will do all we reasonably can to help.  You can view our publication scheme here.

Charges for information

Nearly all of our information can be accessed from this website free of charge. In some cases charges may apply.

If you do not have access to the internet, a printed copy of the web page(s) can be sent to you free of charge.

The following may incur a charge:

  • Requests for multiple copies
  • Where the cost of photocopying, postage and packing exceed £50

Any charges made will be to cover the costs of photocopying, postage and packing. You will be told in advance of supplying the information if there will be a charge, and how much it will be.


The information we have provided to you is copyrighted to NHS Swindon CCG and provided to you free of charge for your personal use or for other specific uses permitted in the Copyright Act.

If however you wish to use the information we have provided for any commercial purposes including the sale of the information to a third party then, under the Regulations on the Re-use of Public Sector Information Regulations 2005, you must ask us for permission to do so in respect of each specific piece of such information.

If we do grant such permission this may involve a licensing arrangement which may attract a fee.

Should you wish to apply for permission for commercial re-use under the Regulations you should write to us at This email address is being protected from spambots. You need JavaScript enabled to view it..

The Freedom of information Act 2000 gives any person the right to request information which is held by a public authority.  We are committed to being open and transparent with our health community and the wider public.

FOI requests, which we have a duty to respond to in 20 days, should be made in writing either by email or post using the details below.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Post: Freedom of Information Officer, Swindon Clinical Commissioning Group, The Pierre Simonet Building, North Swindon Gateway, North Latham Road, Swindon, Wiltshire, SN25 4DL

  • Your request will be automatically forwarded to Central Southern Commissioning Support Unit, an NHS support organisation operating under the authority of the NHS Commissioning Board, whose staff manage requests on our behalf.
  • They will acknowledge and deal with your request for us, and will only use your personal information for this purpose.
  • All information provided is held within secure computer systems and managed in line with the requirements of the Data Protection Act (2018)


From 31 July, all organisations providing NHS or adult social care will have to comply with the accessible information standard

The aim of the standard is to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need.

This includes making sure that people get information in different formats if they need it, for example in large print, braille, easy read or via email.

It also includes appropriate support to help individuals communicate, for example, support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.

All organisations that provide NHS or adult social care are required to follow the new standard, including NHS Trusts and Foundation Trusts, and GP practices.

Five things that you should expect from organisations that provide NHS or adult social care:

  1. You should be asked if you have any communication needs, and asked how these needs can be met
  2. Your needs should be recorded in a clear and set way 
  3. Your file or notes should highlight these communication needs so people are aware and know how to meet them
  4. Information about your communication needs should be shared with other providers of NHS and adult social care, when they have consent or permission to do so
  5. Information should be delivered to you in a way you can access and understand, with the option for communication support if needed

Swindon CCG has a large number of relationships to manage including its relationship with its member practices.  Relationships include those that:-

  • form part of the CCG – member practices and their staff
  • monitor the performance and/delivery of the CCG – NHS England, HealthWatch Swindon, elected officials, media
  • monitor the performance of healthcare providers we commission services from – Monitor, Care Quality Commission, NHS Improvement
  • we work in partnership with – local authority, voluntary sector, patient reference groups and other healthcare commissioners such as CCGs and NHS England
  • we represent – patients, carers, families using healthcare every day and who we are accountable to as a statutory organisation.

The annual 360 stakeholder survey is a key part of ensuring these strong relationships are in place. The survey allows stakeholders to provide feedback on working relationships with CCGs. The feedback is used to help inform the way we manage our relationships and undertake our business.

The 2016 report can be found here

The 2017 report can be found here

The 2018 report can be found here


Click here to download the CCG's organisational chart (correct as of March 2019) as a PDF document.







News on 27 October 2017: New Senior Responsible Officer (SRO) for BSW STP.  Read more here.  

News on 17 October 2017: The Winter Resilience Plan is now published and can be viewed here

News on 3 April 2017: Planning for the future, a short guide to the Bath and Northeast Somerset, Swindon and Wiltshire's Sustainability and Transformation Plan (STP), March 2017, is available to read here.


All health and social care organisations are working together across Bath and North East Somerset (B&NES), Swindon and Wiltshire on a five year sustainability and transformation plan (STP) to improve our local population’s health and wellbeing, to improve service quality and to deliver financial stability.  

We are developing a joint approach that will help deliver the aims of the Five Year Forward View and is in line with other important national guidance such as GP Forward View, Mental Health Taskforce Report and National Maternity Review.


Why do we need an STP?

There are growing pressures on the health and care system, nationally and locally.  The proportion of older people is rising and there are more people living with complex conditions.  This is contributing to an increased demand for services.  

Overall across B&NES, Swindon and Wiltshire the standard of health and care services is very good compared to other areas in England. 

But some challenges remain. Our hospital Accident &Emergency (A&E) departments are under pressure, in some areas patients are waiting too long for GP appointments and there are gaps in quality with some parts of our region benefitting from better health and care services than others.  Additionally there are increasing financial pressures.  Across all our local health organisations there was a collective end of year deficit of £6million for 2015/16 and this will rise to £337million at the end of 2021 across our combined area if we do nothing.

So we are working on a collective plan to drive greater efficiency and improvements in quality across the health and care system. For services to be sustainable, we also need to get better at preventing disease, not just treating it, and encourage everyone to take responsibility to manage their own care.


Our STP partners

Our plan brings together our three hospitals (Royal United Hospital, Great Western Hospital and Salisbury Foundation Trust), the three Clinical Commissioning Groups (CCGs); B&NES, Swindon and Wiltshire Councils, South West Ambulance Service (SWASFT) and Avon and Wiltshire Mental Health Partnership Trust (AWP).  The providers of our community services – Wiltshire Health and Care, Great Western Hospital NHS Foundation Trust and Sirona as well as the West of England Academic Health and Science Network (WEAHSN) and the Wessex Local Medical Committee (representing GPs from across the BSW area) complete our organisational grouping. 


Working together to transform services

The health and care needs of our local population across B&NES, Swindon and Wiltshire are diverse and we are developing a joint approach that takes this local variation into account.  Our joint work will not replace individual organisational plans or our B&NES, Swindon and Wiltshire Health & Wellbeing Strategies. And it will not stop all the great work already going on locally to improve local services.  

The emerging STP focuses on shared challenges and opportunities across the wider geographical footprint.  This is 'place-based' planning that is not limited by organisational boundaries and covers CCGs, NHS providers, specialised services and primary care.  It also includes better integration with local authorities including social care, prevention and self-care.  Some of our partner organisations such as AWP, Sirona and SWASFT operate beyond our combined area and so will overlap with other STP footprints. 


Our emerging priorities

Based on our knowledge of local need and challenges and in line with national guidance, we have developed three transformational work-streams. Each is led by a CCG Accountable Officer. These are:

  • Preventative and proactive care
  • Planned care
  • Urgent and emergency care

Over the past four months, organisation and service leads have been meeting in work stream groups and together at a number of cross-organisational workshops to explore solutions to the common challenges across B&NES, Swindon and Wiltshire.  They have also begun to identify opportunities for innovation that will benefit the local population, agree some collective health outcomes and explore the potential for a standard set of quality and performance measures across the footprint.  There are five emerging priorities:

  • To provide improved person-centred care by strengthening and integrating the specialist services that support primary care
  • To shift the focus of care from treatment to prevention and proactive care
  • To redefine the ways we work together as organisations to deliver improved individual/patient care
  • To ensure we offer staff an attractive career and build a flexible, sustainable workforce
  •  To strengthen collaboration across organisations to directly benefit acute and urgent care services.


What next and how can I get involved?

Compared to other STP areas, we do not have an established relationship across all the health and care organisations with the B&NES, Swindon and Wiltshire footprint so we are at an early stage of STP development.

We shared our outline proposals for the next five years with NHS England in June and will submit more detailed plans at the end of October. This will enable us to qualify for additional funding through the Sustainability and Transformation Fund from 2017/18 onwards, to help deliver our plans.

Drawing on the experience and clinical expertise of our workforce and those that use health and care services, as well as their carers, will help us to redesign services and to develop new models of care that are sustainable.  

Across our combined area, we already have a wealth of patient insight and useful information from recent consultation and engagement activity.  However the STP offers our stakeholders a new opportunity to inform our plans for local health and care services and we are committed to ensuring everyone's views are taken into consideration at all stages of the process. We are working closely with Healthwatch (the consumer champion in health and care) in B&NES, Swindon and Wiltshire to make sure the voice of local people is represented as our plans begin to take shape. 

Updates on our STP will be shared at CCG board meetings, AGMs and Council meetings, please check individual organisation websites for details of these.  A wider programme of public engagement will commence in the autumn and more information on this will be available here shortly. In the meantime if you have any questions or feedback, please get in touch by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact your local Healthwatch office.


You can read more about Sustainability and Transformation Plans, how they will work across the country and what they mean for the NHS here.

Further details are included in this presentation


Below you can access the summary of the plan and the plan in full:

Sustainability and Transformation Plan Summary-November 2016

Sustainability and Transformation Plan 2016