Some patients may have experienced difficulties in accessing patient transport on Tuesday 22 November.  Arriva have provided a statement to explain the situation, as follows:

In the early hours of Tuesday 22 November, we experienced a power outage as a result of severe weather in the North East of England where our data centre is situated.This affected transport for some non-emergency patients travelling on Tuesday on that day. We apologise for any inconvenience this may have caused.  

As soon as the fault occurred, we implemented our contingency plan alongside our health care partners to minimise the impact to patients. Our patient transport software and telephone lines were fully operational by Tuesday afternoon and we expect patient transport to be operating as normal from Wednesday 23 November. 

Any patients that have missed an appointment as a result of Tuesday’s incident will be contacted by Arriva over the next few days to provide information around re-booking transport/appointments. If you have missed an appointment as a result of Tuesday’s incident and need urgent assistance, please call 0345 600 6068.

We would like to thank our healthcare partners and stakeholders who have supported our contingency plans to help minimise the impact of this fault.