Who owns your care plan?

It's your care plan and you own it. Many people have a paper copy that they take home with them but it's really up to you whether you want that or whether you just want it recorded in your notes. It's also confidential, therefore you can decide who has access to your plan such as your carer, family or health or social care professional.

 

What are the benefits of having a care plan?

Being able to talk about your condition and being listened to will help to ensure that you get the right services and are aware of the wider choices available to meet all of your needs, not just the medical ones. It will also help you to have a clear understanding of your medical condition and the impact it may have on your life.

 

What if I don't want a care plan?

Many people with a long term condition feel more confident about managing their condition and prefer to get on with their lives as independently as they can. You might not want a care plan, which is fine, but you should still expect a regular discussion with your doctor, nurse or other health or social care professional about how you are managing your condition, and what you can do for yourself. You should also be listened to with your views taken into account and be given any new information that would be helpful. This is where the term "self care" might be used.

 

What does self care mean?

We all self care every day, without realising it, for example taking medicines properly and exercising. You can even improve your quality of life by setting your own goals such as stopping smoking, losing weight or even returning to work. Managing your condition better, means you will keep well for longer. Whatever you decide, your care planning discussion should include supporting you to self care.

 

How often will my care plan be reviewed?

This varies from person to person. It should be reviewed at least once a year, but more frequently if you and your doctor or nurse agree this is needed.

When managing long term conditions in children it is really important to revisit and revise the care plan to take account of growth and development.

 

More information

To find out more about care plans and the support available visit www.nhs.uk/yourhealth.

For other information on how to access NHS Services call NHS 111 for free.

 

Patient Advice and Liaison Service (PALS)

You can ask for advice, information or talk to us about a concern. PALS is impartial and will work with you to try to resolve a difficulty or problem and can act on your behalf if you wish. We will discuss with you the best ways to resolve your concerns or problems and will agree with you what action to take for your individual circumstances. We can also signpost to other sources of help if needed. Your personal details remain confidential although information from PALS is used anonymously to help improve services. If you have received particularly good service from any health service provider or you have any comments / suggestions to make, please let us know. This information will help us to keep improving our services.

You can provide feedback directly to PALS in writing, by email, by telephone or in person:

Telephone: 0300 200 8844
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PALS and Complaints team
Priory Road Medical Centre
Priory Road
Park South
Swindon
SN3 2EZ