Swindon Clinical Commissioning Group is currently seeking the views of people who, in the last 12 months, have used the Walk-in Centre service based at the Swindon NHS Health Centre in Islington Street.

The CCG knows the Walk-in Centre service is a popular option for people needing on-the-day healthcare, but it also knows that more and more of the available slots at the centre are being taken by patients whose care or treatment could be provided with a pre-booked appointment at their GP practice.

This, along with the national directive from NHS England to simplify the way in which people access local urgent care, is why the CCG is looking at making some changes to the current Walk-in Centre service.

Healthwatch Swindon, the independent champion for people using local health and social care services, is currently helping the CCG to conduct a two-week audit at the Walk-in Centre service - exploring patients’ reasons for visiting, as well as asking where they would go as an alternative - and the results of this work will be used to influence any future decisions around the Walk-in Centre.

As part of its engagement work, the CCG would like people who have used the Walk-in Centre service in the past 12 months to complete an online survey. 

The survey is available by clicking here and will be live until 5pm on Friday 9 August. 

If anyone would like a paper copy of the survey they can phone the CCG’s offices on 01793 683700.