As the colder weather begins, people across Swindon are being urged to know the different NHS services available this winter. 

Healthcare providers want to make it as easy as possible for people to make the right choice about which service to use. 

One of the key messages being shared with local people this year is to always phone NHS 111 first, instead of self-diagnosing or worrying about which local service is most appropriate.  


NHS 111

NHS 111 is an easy way to get the right help, 24 hours a day, 365 days a year.

Trained health advisers will ask a series of questions, before either:

  • Signposting to a local NHS service
  • Connecting the person to a nurse, emergency dentist, pharmacist or GP
  • Arranging a face-to-face appointment with a local NHS service (where appropriate)
  • Offering advice on self-care

NHS 111 can direct people to, or make you an appointment with, the right local NHS service.

This includes the Urgent Care Centre at the Great Western Hospital, dedicated children's clinics in Swindon and local pharmacies. 

Calls are free from landlines and mobile phones, and translators are also available.  

More information can be found on the NHS 111 website by clicking here


Stay well

People are also encouraged to do all they can to keep themselves well, through simple measures like getting the flu jab, keeping warm and staying active.

Additionally, people should look out for older friends, relatives and neighbours, and encourage those more vulnerable people to always seek help before their condition becomes worse.

Pharmacists can offer clinical advice, over-the-counter medicine and provide information on other local NHS services. 


Book a GP appointment 

Wherever possible, it's always best to plan ahead when booking an appointment at a GP practice, with many now offering slots in the evenings and at weekends.  

If your GP practice is closed, call NHS 111 which will direct you to the best local service for you at the time. 


Book an appointment at a Children's Clinic

For babies, children and young people, call 0300 111 0088.

An adviser will arrange a face-to-face appointment at a clinic in Swindon. 


Call 999 or visit the Emergency Department at the Great Western Hospital 

Emergency services, such as 999 and hospital emergency departments, are for serious medical conditions, in which there is a genuine threat to life.