The Prescription Ordering Direct (POD) service is the easy way for patients in Swindon to order repeat prescriptions over the telephone. 

How does POD work?

By calling 01793 683755 from any mobile phone or landline, patients can discuss their needs with a trained adviser and arrange their medication while at home, at work or even on the go. 

Orders made over the telephone will be reviewed by a GP and, once it has been approved, be ready for collection within 48 hours from a nominated pharmacy. 

All calls made to POD will be answered by either an experienced prescribing clerk or a member of the CCG's Medicines Optimisation team. 

Any information shared over the telephone will be kept confidential.


When is POD open?

Calls to POD can be made between 9am and 5pm every weekday, excluding bank holidays. 

The service is not open at weekends. 

At very busy times, it may sometimes take longer than usual for calls to POD to be answered. 

In these instances, patients who call between 9am and 12pm can request a same-day callback from a member of the team by leaving their contact details in an answerphone message. 

Unfortunately, the same day callback service is unavailable to those calling after midday. 


What to do when POD is closed?

Patients needing urgent medication outside of normal POD opening times should do one the following:

  • Arrange a prescription through their GP surgery
  • Speak to a pharmacist about getting an emergency prescription
  • Visit the Walk-In Centre or Urgent Care Centre, or contact the GP Out-of-Hours Service by calling 111. 


Why use POD?

As well as making it more convenient to request medication, the POD service will also ensure that patients are only prescribed the correct and appropriate amount of medicine.

This will help to reduce prescription waste across Swindon and Shrivenham, something which costs the local NHS around £3 million every year. 

Patients whose prescription is normally delivered direct to their home by their local pharmacy will still be able to use POD to order new or existing medication.